#cyclehome2024 FAQs
FAQ categories
#CycleHome2024 event has ended. If you still wish to make donation you may contact us directly at gppartnerships@gladiolusplace.org.sg and we will be happy to assist.
The Early Bird promotion is for participants who raised a minimum of SGD100 between 27 May 2024 and 10 June 2024. These participants will receive our beautiful event t-shirt that we designed in-house, in time for the Challenge that kicks off on 15 July 2024. *All other participants who raise a minimum of SGD100 will also receive our event t-shirt, one month after the Challenge ends.
Cyclehome is a fundraising event for Gladiolus Place, a residential home for vulnerable teenage girls in Singapore. Hosted on the online platform Togoparts, participants can join in anywhere and anytime during the duration of the Challenge. Participation is free. Cycle, walk or run at your own pace - you can set your own personal distance and fundraising goals! Feeling competitive? You can see how you are faring against other participants on the Leaderboard! You will need to link your STRAVA account to Togoparts to record your progress towards your distance goal. Simply register for the event, share your profile with your family and friends, and get moving for a good cause!
Through this event, we aim to raise SGD125,000 for Gladiolus Place. The money will go towards reintegration works targeted at restoring each Girl back to her family. There will also be prizes given to the longest distance cyclists and best fundraisers. Participants who have raised a minimum of SGD100 will also receive our beautiful event t-shirt, and an invitation to our appreciation ceremony.
Yes, all dollar amounts mentioned on the website refer to SGD (Singapore Dollar).
Anyone may donate and/or purchase our merchandises to support our cause. All contributions and payments will be collected in the Singapore dollar (SGD) via the payment options offered on the website. If you wish to donate in a different currency, your donation will be converted to Singapore dollar (SGD), subject to currency conversion and administrative charges by your respective banks or financial providers.
Simply start using your STRAVA app to record your activities from the Challenge start date. Record them as "Ride/Run/Walk/Trail Run/Hike/Wheelchair" activities. The Togoparts leaderboard will start syncing your activities automatically. Check back on the event leaderboard to see your rankings on the Togoparts site. Please note that only your "Ride" activities will be reflected on the leaderboard; the rest of the foot sports activities will only be reflected on your profile page. Please ensure that you authorize Togoparts to connect to your STRAVA account. Remember to use your STRAVA App to track all your activities during the challenge period. You can find STRAVA's authorization link in our notification email. If you are using a non-STRAVA device to record your activities, please upload them to STRAVA. Just make sure all devices are STRAVA-compatible! Once the challenge starts, the leaderboard will be periodically refreshed to reflect your relevant completed activity details.
Yes. The beauty of this Challenge is that you can log in your activities anytime and anywhere.
All orders for merchandise placed after 10 June 2024 will be shipped out around one month after the Challenge ends. If you place your order during the early bird period (between 27 May 2024 and 10 June 2024), you will receive the merchandise before the Challenge kicks off on 15 July 2024.
You will not be able to qualify for the leaderboard. All funds raised will be directed to Gladiolus Place to support our beneficiaries. No refund of donations would be made.
Yes, team leaders have the ability to remove members before the event starts.
Once you have joined a team, you are unable to switch to a different team.
Once you have joined a team, you cannot withdraw or leave the team.
You become a team leader when you create a new team.
Team leaders can update the team's profile picture, message, and manage members, including the option to remove team members.
Friends and members of the public can donate via your individual or team profile page without logging in. The funds go directly to the event organiser through a payment gateway, such as Stripe. Togoparts.com does not hold any funds in escrow.
For example, if a team has 3 people (Person A, B & C) and someone donates SGD90 via the team page, then each person will receive SGD30 (SGD90/3). If Person A raises an additional SGD10 on their own, their total raised amount would be SGD40. The team's total raised amount would be SGD90 + SGD10 = SGD100. If a 4th person (Person D) joins the team, any further donations received through the team will be divided by 4.
The SGD100 raised by the individual will be added to the team's total amount raised. The person will become a new member of the team.
No, manual activities will not be recognised for this event.
Yes. The beauty of this Challenge is that you can log in your activities anytime and anywhere. Just remember to log your activities during the event period with the STRAVA app, or upload them to STRAVA if you are using another app to record your activities. Just make sure the devices are STRAVA-compatible!
No, all indoor activities will not be recognised for the Leaderboard.
We require all participants to log their activities using STRAVA. You can use other tracking apps, like Garmin, and upload your activities to STRAVA. If you have logged your activities with another app and not STRAVA, the system will not recognise uploaded activities.
Outdoor activities are activities that are supported by GPS/Map data. You can record outdoor activities in multiple ways. You can use any tracking device that tracks your distance and is linked to your STRAVA Account. You can directly record your activities using the STRAVA App as well! You can find more information here: https://support.STRAVA.com/hc/en-us/articles/216917397-Recording-an-Activity
You can log into your STRAVA account and click on this link: www.STRAVA.com/upload/device Alternatively, you can check this out: STRAVA.zendesk.com/forums/20539803-Uploading-to-STRAVA
No, you can continue to use your existing preferred app, such as a Garmin Edge, to record your activities; as long as you can sync and upload them to STRAVA. If you use both to record your activities we will adjust to recognise the distance from only one source.
The Challenge leaderboard will be refreshed periodically throughout each day. Allow for up to 4 hours for your activities to be updated on the Togoparts Leaderboard after you have completed your activities. If any irregularities occur, please email us at cyclehome@togoparts.com. Please allow up to 48 hours for us to respond
Yes, please make sure your STRAVA profile remains public during the event. Additionally, please do not delete any activities that have already been recorded. You need to keep all your activities visible on your STRAVA profile throughout the entire event period until the verification process is completed.
To conserve your battery, allow the STRAVA app to run in the background while it is recording your activities. Here's a few steps you can follow:
Turn on location services for your mobile phone:
iOS: Settings > Privacy > Location Services > Set to ON; Android (Samsung 6.0.1): Settings > Privacy & Safety > Set to ON
Turn on your STRAVA app's location services:
iOS: Settings > STRAVA > Location > Set to "While Using" or "Always"
Android: On by default.
When you go out for a run or walk, hit record and turn off your mobile phone's screen. Special thanks to user triton for sharing this information.
Turn on location services for your mobile phone:
iOS: Settings > Privacy > Location Services > Set to ON; Android (Samsung 6.0.1): Settings > Privacy & Safety > Set to ON
Turn on your STRAVA app's location services:
iOS: Settings > STRAVA > Location > Set to "While Using" or "Always"
Android: On by default.
When you go out for a run or walk, hit record and turn off your mobile phone's screen. Special thanks to user triton for sharing this information.
We are unable to edit the details recorded by STRAVA. We do advise participants to ensure their GPS signal is strong throughout the your activities, and consistently check that STRAVA is recording.
Our team goes through the leaderboard weekly. If any identical activities are detected, Togoparts reserves the right to remove these identical activities from the Challenge.
Tagging your fellow participants will create an identical activity record which will be flagged by our system and the other participants. As a General Rule, we do not allow participants to tag each other in order to avoid reflecting identical records for the Challenge.
You can check the challenge leaderboard after it goes live on the first day of the Challenge period.
This could be because: -You recorded your activity prior to linking your STRAVA to the Challenge. Our system only recognizes activities that are recorded after your STRAVA account is linked. Please email us at cyclehome@togoparts.com to have your prior rides synced. -You have set an incorrect activity type on STRAVA. For #CYCLEHOME2024, record them as "Ride/Run/Walk/Trail Run/Hike/Wheelchair" activities. Please note that only your "Ride" activities will be reflected on the leaderboard; the rest of the foot sports activities will only be reflected on your profile page. -Your activity may have been flagged and removed. Our team reserves the right to moderate and remove such rides if proven to be invalid or against our Challenge rules. -Your activity may have been overlapping with another activity. Our system is built to automatically detect overlapping activities (by time). It automatically removes one of the overlapping rides and retains the activity with the longest distance recorded. -You may have violated Singapore Traffic Rules. In such cases, Togoparts reserves the right to remove these activities. If your activities are missing, you can verify the reason by sending us an email at cyclehome@togoparts.com
Your activities may be uploaded late (a few days after the activity), especially for participants that use other tracking apps like Garmin. We advise you to upload your activities as soon as possible. If your STRAVA privacy setting is not set to PUBLIC, our leaderboard will not be able to pull your activities and reflect it automatically.
The entire activities will not be recognised if any section of the activity is recorded on a Singapore Expressway. Activities on the expressways and road tunnels are not permitted in Singapore. We strongly urge all challengers to run, walk and cycle safely, and abide by all traffic regulations of Singapore or relevant country you're participating from.
Our team goes through each activity of each participant on a weekly basis. Towards the end of the Challenge, these checks increase in frequency. If you spot any dubious activities, please contact us at cyclehome@togoparts.com
No, these entitlements are only for corporate sponsors, and individual participants are not eligible. However, we will be organising an appreciation ceremony for participants and will also be giving out prizes to individuals with outstanding contributions to CycleHome.
This is a personal honour Challenge, and the distance goals are set for cycling, walking, and running only. We think every participant will have integrity and will be honest about challenging themselves. Togoparts.com reserves the right to ignore the STRAVA entry due to dishonesty. Based on a case by case basis, we have the right to disqualify any participants at our sole discretion, should we find a participant in violation of the terms and conditions of the challenge.
Togoparts.com will remove postings that are deemed inappropriate and which will adversely affect the spirit of the event.