#CycleHome2026 FAQs
FAQ categories
Yes, but only if you are auto-ported participants who have not participated in any activities or created a team in #CycleHome2026 or have not raised any amount (> SGD 1). To opt out, go to the menu dropdown, select "Opt-Out from Event", and submit your request. The deadline to opt out is before the Challenge Leaderboard starts on 20 June 2026, 00:00.
Raise SGD 100 or more and submit your #CycleHome2026 T-shirt size by 20 May 2026, 23:59 to receive your T-shirt before the Challenge Leaderboard starts on 20 June 2026. If you qualify after 20 May 2026, or do not submit your T-shirt size by the deadline, your T-shirt will be delivered one month after the Challenge ends.
You can update your details on the Update Info Page at cyclehome.sg/update-details Please note that #CycleHome2026 T-shirt size selection is final and can only be submitted once.
If you participated in #CycleHome2023, #CycleHome2024 or #CycleHome2025, you have been automatically enrolled in #CycleHome2026.
CycleHome is a fundraising event for Gladiolus Place, a non-profit residential Children's Home for vulnerable teenage girls in Singapore. Hosted on the online platform Togoparts, participants can join in anywhere and anytime during the duration of the Challenge. Participation is free. Cycle, run or walk at your own pace - you can set your own personal distance and fundraising goals! Feeling competitive? You can see how you are faring against other participants on the Challenge Leaderboard! You will need to link your STRAVA account to Togoparts to record your progress towards your distance goal. Simply register for the event, share your profile with your family and friends, and get moving for a good cause!
The #CycleHome2026 Early Bird promotion is for participants who raised a minimum of SGD 100 between 20 April 2026 and 20 May 2026. These participants will receive our beautiful event T-shirt that we designed in-house, in time for the Challenge that kicks off on 20 June 2026. *All other participants who raise a minimum of SGD 100 will also receive our event T-shirt, one month after the Challenge ends.
Through this event, we aim to raise SGD 125,000 for Gladiolus Place. The donation will go towards reintegration works targeted at restoring each Girl back to her family. There will also be prizes awarded for the longest distances clocked across cycling, running, and walking categories, as well as for the top fundraisers among all qualified participants. Participants who have raised a minimum of SGD 100 will also receive our beautiful #CycleHome2026 T-shirt and an invitation to our Appreciation Ceremony.
Yes, all dollar amounts mentioned on the website refer to SGD (Singapore Dollar).
Anyone may donate to support our cause. All contributions will be collected in the Singapore dollar (SGD) via the payment options offered on the website. If you wish to donate in a different currency, your donation will be converted to Singapore dollar (SGD), subject to currency conversion and administrative charges by your respective banks or financial providers.
1. Simply start using your STRAVA app to record your activities starting from the Challenge start date. Record them as either “RIDE” / "MOUNTAIN BIKE RIDE" / "GRAVEL RIDE" or “RUN” / "WALK" / "TRAIL RUN" / "HIKE" activities.
2. Please ensure that you authorise Togoparts to connect to your STRAVA account. Remember to use your STRAVA app to track all your activities during the Challenge period. You can find STRAVA's authorisation link in our notification email.
3. If you are using a non-STRAVA device to record your activities, please upload your activities to STRAVA. Just make sure all devices are STRAVA-compatible! Once the challenge starts, the Challenge Leaderboard will be refreshed periodically to reflect your relevant completed activity details.
2. Please ensure that you authorise Togoparts to connect to your STRAVA account. Remember to use your STRAVA app to track all your activities during the Challenge period. You can find STRAVA's authorisation link in our notification email.
3. If you are using a non-STRAVA device to record your activities, please upload your activities to STRAVA. Just make sure all devices are STRAVA-compatible! Once the challenge starts, the Challenge Leaderboard will be refreshed periodically to reflect your relevant completed activity details.
Yes. The beauty of this Challenge is that you can log in your activities anytime and anywhere.
The member who does not achieve the required donation amount of SGD 100 will not qualify for the Challenge Leaderboard.
For outdoor activities, record them as “RIDE” / "MOUNTAIN BIKE RIDE" / "GRAVEL RIDE" or “RUN” / "WALK" / "TRAIL RUN" / "HIKE" on STRAVA.
You will not be able to qualify for the Challenge Leaderboard. All funds raised will be directed to Gladiolus Place to support our beneficiaries. No refund of donations would be made.
Yes, team leaders have the ability to remove members before the event starts.
Once you have joined a team, you cannot withdraw or leave the team unless you are removed by your team leader.
You become a team leader when you create a new team.
A team must have at least 2 members to qualify for team achievements, with a maximum of 10 members per team. You do not need to complete your activities together to be ranked as a team or unlock team achievements.
Team leaders can update the team's profile picture, message, and manage members, including the option to remove team members before the event starts.
Donors are eligible for a tax deduction of up to 250% for donations of SGD 50 and above per transaction.
Friends and members of the public can donate via your individual or team profile page without logging in. The funds go directly to the event organiser through a payment gateway, such as Stripe. Togoparts.com does not hold any funds in escrow.
For example, if a team has 3 people (Person A, B & C) and someone donates SGD 90 via the team page, then each person will receive SGD 30 (SGD 90/3). If Person A raises an additional SGD 10 on their own, their total raised amount would be SGD 40. The team's total raised amount would be SGD 90 + SGD 10 = SGD 100. If a 4th person (Person D) joins the team, any further donations received through the team will be divided by 4.
The SGD 100 raised by the individual will be added to the team's total amount raised. The person will become a new member of the team.
Not during the course of the challenge. All activities are subject to verification after the challenge ends. Togoparts reserves the right to remove and reinstate activities accordingly.
No, manual activities will not be recognised for this event.
Yes. The beauty of this Challenge is that you can log in your activities anytime and anywhere. Just remember to log your activities during the event period with the STRAVA app, or upload them to STRAVA if you are using another app to record your activities. Just make sure the devices are STRAVA-compatible!
No, all indoor activities will not be recognised for the Challenge Leaderboard.
All participants are required to log their activities using STRAVA. You can still use other tracking apps or devices, such as Garmin, by connecting them to your STRAVA account. Once connected, your activities will automatically sync to STRAVA. Activities logged only on other apps and not synced to STRAVA will not be recognised by our system. Visit this link to learn how to connect your devices to STRAVA https://drive.google.com/file/d/1ix4uEpKEjLrCYHfh9jh8NU74HxAruj90/view?usp=sharing
1. Go to this link: https://www.togoparts.com/strava-connect
2. Click Connect to STRAVA
3. You’ll be directed to the Strava login page — log in with your Strava email and password.
4. Tap Authorize to allow Togoparts to sync your activities.
2. Click Connect to STRAVA
3. You’ll be directed to the Strava login page — log in with your Strava email and password.
4. Tap Authorize to allow Togoparts to sync your activities.
Outdoor activities are activities that are supported by GPS/Map data. You can record outdoor activities in multiple ways. You can use any tracking device that tracks your distance and is linked to your STRAVA account. You can directly record your activities using the STRAVA app as well! You can find more information here: https://support.STRAVA.com/hc/en-us/articles/216917397-Recording-an-Activity
Yes, so as long as they have been uploaded to your STRAVA account and their dates are within the Challenge period. If any irregularities occur, please email us at cyclehome@togoparts.com. Please allow up to 48 hours for us to respond.
Yes! Once you join the challenge, all activities recorded with your connected Strava account from the official start time will be synced.
You can log into your STRAVA account and click on this link: https://www.strava.com/upload/device
Unfortunately, if you connect your STRAVA account after the event has concluded, the distances recorded during the Challenge period will not be reflected on the Challenge Leaderboard. It's important to ensure that your STRAVA account is connected before the event ends to ensure accurate tracking of your activities and their inclusion on the Challenge Leaderboard.
The Challenge Leaderboard will be refreshed periodically throughout each day. Allow for up to 4 hours for your activities to be updated on the Challenge Leaderboard after you have completed your activities. If any irregularities occur, please email us at cyclehome@togoparts.com. Please allow up to 48 hours for us to respond.
Yes, please make sure your STRAVA profile remains public during the event. Additionally, please do not delete any activities that have already been recorded. You need to keep all your activities visible on your STRAVA profile throughout the entire event period until the verification process is completed.
To conserve your battery, allow the STRAVA app to run in the background while it is recording your activities. Here are a few steps you can follow:
Turn on location services for your mobile phone:
iOS: Settings > Privacy > Location Services > Set to ON; Android (Samsung 6.0.1): Settings > Privacy & Safety > Set to ON
Turn on your STRAVA app's location services:
iOS: Settings > STRAVA > Location > Set to "While Using" or "Always"
Android: On by default.
When you go out for a run or walk, hit record and turn off your mobile phone's screen. Special thanks to user triton for sharing this information.
Turn on location services for your mobile phone:
iOS: Settings > Privacy > Location Services > Set to ON; Android (Samsung 6.0.1): Settings > Privacy & Safety > Set to ON
Turn on your STRAVA app's location services:
iOS: Settings > STRAVA > Location > Set to "While Using" or "Always"
Android: On by default.
When you go out for a run or walk, hit record and turn off your mobile phone's screen. Special thanks to user triton for sharing this information.
We are unable to edit the details recorded by STRAVA. We do advise participants to ensure their GPS signal is strong throughout your activities, and consistently check that STRAVA is recording.
Tagging your fellow participants will create an identical record of activities which will be flagged by our system and the other participants. As a General Rule, we do not allow participants to tag each other in order to avoid reflecting identical records for the challenge.
For outdoor activities, record them as “RIDE” / "MOUNTAIN BIKE RIDE" / "GRAVEL RIDE" or “RUN” / "WALK" / "TRAIL RUN" / "HIKE" on STRAVA.
You can check the Challenge Leaderboard after it goes live on the first day of the Challenge period.
There are several common reasons why your activities may not be syncing properly with the Challenge Leaderboard:
1. STRAVA account Not Connected.
Make sure your Togoparts account is linked to your STRAVA account. Solution: Go to the Togoparts STRAVA Connect page to link your account.
2. STRAVA Privacy Settings Not Set to ‘Everyone’.
Even if your STRAVA is connected, your activities will not sync if your privacy settings are too restrictive. Solution: Open the STRAVA app → Go to Settings > Privacy Controls → Set Profile Page, Activities, and Group Activities to “Everyone”.
3. Activities Recorded Before Linking STRAVA.
Only activities recorded after linking your STRAVA account will be captured. Solution: Email us at cyclehome@togoparts.com to request syncing of earlier activities.
4. Incorrect Activity Type Selected.
The Challenge Leaderboard only recognises specific activity types: “RIDE” / "MOUNTAIN BIKE RIDE" / "GRAVEL RIDE" or “RUN” / "WALK" / "TRAIL RUN" / "HIKE" activities.
5. Late Uploads or Use of Other Tracking Apps.
Activities uploaded a few days late or via third-party apps like Garmin may not sync immediately. Solution: Upload your activities as soon as possible and ensure STRAVA is your primary sync method.
6. Overlapping or Flagged Activities.
If two or more activities overlap in time, the shorter one will be removed. Activities flagged for rule violations or suspicious behaviour may also be removed. Togoparts reserves the right to moderate and remove such entries.
7. Violation of Traffic Rules.
Activities recorded in violation of Singapore Traffic Rules may be removed at the organiser's discretion.
1. STRAVA account Not Connected.
Make sure your Togoparts account is linked to your STRAVA account. Solution: Go to the Togoparts STRAVA Connect page to link your account.
2. STRAVA Privacy Settings Not Set to ‘Everyone’.
Even if your STRAVA is connected, your activities will not sync if your privacy settings are too restrictive. Solution: Open the STRAVA app → Go to Settings > Privacy Controls → Set Profile Page, Activities, and Group Activities to “Everyone”.
3. Activities Recorded Before Linking STRAVA.
Only activities recorded after linking your STRAVA account will be captured. Solution: Email us at cyclehome@togoparts.com to request syncing of earlier activities.
4. Incorrect Activity Type Selected.
The Challenge Leaderboard only recognises specific activity types: “RIDE” / "MOUNTAIN BIKE RIDE" / "GRAVEL RIDE" or “RUN” / "WALK" / "TRAIL RUN" / "HIKE" activities.
5. Late Uploads or Use of Other Tracking Apps.
Activities uploaded a few days late or via third-party apps like Garmin may not sync immediately. Solution: Upload your activities as soon as possible and ensure STRAVA is your primary sync method.
6. Overlapping or Flagged Activities.
If two or more activities overlap in time, the shorter one will be removed. Activities flagged for rule violations or suspicious behaviour may also be removed. Togoparts reserves the right to moderate and remove such entries.
7. Violation of Traffic Rules.
Activities recorded in violation of Singapore Traffic Rules may be removed at the organiser's discretion.
The entire activity will not be recognised if any section of the activity is recorded on a Singapore Expressway. Activities on the expressways and road tunnels are not permitted in Singapore. We strongly urge all challengers to record their activities safely and abide by all traffic regulations of Singapore.
No, these entitlements are only for Impact Partners, and individual participants are not eligible. However, we will be organising an Appreciation Ceremony for participants and will also be giving out prizes to individuals with outstanding contributions to #CycleHome2026.
This is a personal honour Challenge, and the distance goals are set for running only. We think every participant will have integrity and will be honest about challenging themselves. Togoparts.com reserves the right to ignore the STRAVA entry due to dishonesty.
Based on a case-by-case basis, we have the right to disqualify any participants at our sole discretion, should we find a participant in violation of the terms and conditions of the Challenge.
Based on a case-by-case basis, we have the right to disqualify any participants at our sole discretion, should we find a participant in violation of the terms and conditions of the Challenge.